Checkout-based delivery
Available methods and charges are shown for your address.
Order tracking
Follow dispatch updates from Track Order or My Orders.
Delivery support
We help investigate delayed, missing, or damaged parcels.
Policy details
Delivery destinations, methods, charges, and any available estimates are determined by the delivery address and products in your cart. The options offered during checkout are the options available for that order.
We begin processing after payment authorization and any required order checks. Orders placed on weekends or public holidays may begin processing on the next business day. If we cannot supply an item, we will contact you and cancel or refund the affected item as appropriate.
Shipping charges and taxes collected by FinchKart are shown before you submit the order. For international deliveries, the recipient may be responsible for import duties, taxes, brokerage charges, or customs fees not collected at checkout, unless checkout states otherwise.
Delivery dates are estimates unless we expressly state that a service is guaranteed. Carrier delays, customs clearance, weather, high-volume periods, remote destinations, and events outside our reasonable control may affect delivery. We will provide updates when information is available.
When a carrier supplies tracking, we will make it available by email, through Track Order, or in My Orders. Tracking may take time to activate after dispatch.
Please check the recipient name, address, postal code, phone number, and delivery instructions before ordering. Contact us immediately if something is wrong. We cannot guarantee an address change after processing begins. Additional costs caused by an incorrect address, refusal, or missed delivery may be deducted from a refund where permitted by law.
If tracking shows an unusual delay or delivery but you cannot locate the parcel, check the delivery location and household members, then contact us promptly. We will review the shipment with the carrier and explain the available resolution.
Keep the product, packaging, and shipping label and contact us promptly with photos. See our Returns & Refunds Policy.
Email [email protected] or use our contact form. Include your order number.
Need help?
Our customer support team can help with products, orders, delivery, and returns.
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