30-day request window
Request an eligible return within 30 days after delivery.
Straightforward returns
Contact us first and we will provide the correct instructions.
Original payment method
Approved refunds are returned to the method used at checkout.
Policy details
You may request a return within 30 days after delivery. Unless an item is damaged, defective, incorrect, or subject to a legal remedy, it must be unused, uninstalled, unassembled, and returned with its original packaging, accessories, manuals, and proof of purchase.
- Personalized, custom-made, or made-to-order items.
- Perishable goods, opened hygiene-sensitive goods, and products that cannot safely be resold after opening.
- Digital goods or services already supplied with consent, where applicable.
- Gift cards and items clearly marked final sale or non-returnable before purchase.
- Items damaged through misuse, improper installation, alteration, or normal wear.
These exclusions do not remove any non-excludable rights for faulty, misdescribed, or otherwise non-conforming goods.
Email [email protected] or use our contact form with your order number, item, reason, and photos where relevant. Wait for return instructions before sending anything. Unauthorized returns or returns sent to an incorrect address may be delayed or refused where permitted by law.
Contact us promptly after delivery and keep the item, packaging, and shipping label. Please provide clear photos or video if reasonably requested. After review, we will offer an appropriate remedy—which may include replacement, repair, missing-part shipment, price adjustment, or refund—consistent with applicable law.
FinchKart will cover reasonable return shipping when we sent an incorrect item or the item is damaged, defective, or otherwise non-conforming. For an eligible change-of-mind return, the customer is responsible for return shipping unless we state otherwise. Original shipping charges are refundable only when required by law or when the entire order is returned because of our error.
We will notify you after the return is received and inspected. Approved refunds are sent to the original payment method. Allow 5–10 business days after issuance for the payment provider to post the credit. We may reduce a refund for avoidable loss in value caused by handling beyond what is reasonably needed to inspect the item, where law permits.
Contact us immediately to request cancellation. We can cancel only before processing or dispatch. If the order has shipped, follow the return process after delivery. Any mandatory cancellation right under applicable law still applies.
Email [email protected] or use our contact form.
Need help?
Our customer support team can help with products, orders, delivery, and returns.
Contact FinchKartView FAQMandatory consumer rights available under applicable law remain unaffected.